If your Ring video doorbell is not going online even after trying everything, then you are at the right place because, in this article, we are going to discuss how to troubleshoot problems with your Ring video doorbell pro. The troubleshooting process is going to be very simple, and it can be followed by you easily regardless of whether you have experience with these devices or not. So without any further ado, let’s get right into the basics.
Ring by Amazon
Rings is a company which was formerly known as Doorbot. It is a company entirely owned by Amazon, which is a massive manufacturer of home security and smart home devices. If you have brought something from Amazon, you must have already come across an advertisement for Ring. The product is really good to make your home a smart home and take your home security to the next level. You should understand Ring Video Doorbell 2 Setup very well if you want to find out what is wrong with your device. Now with the introduction complete, we can proceed to the actual process of finding Why Is My Ring Video Doorbell 2 Not Working?.
How to troubleshoot problems with Ring Video Doorbell pro if it is not showing online
This is probably one of the most common problems faced by the Ring video doorbell pro customers. If you have brought a new Ring video doorbell, there are good chances that you are here because of this problem as well. So what exactly can you do to get your device online? Is there anything that you have forgotten duRing the setup process? Let’s find out.
Check the signal strength and internet connection of your Wi-Fi router
The most common reason why a lot of users complain about Ring video doorbell staying offline is not even related to it. A lot of times, something is wrong with our Wi-Fi network, and we blame the Ring video doorbell for it. Before going crazy about figuring out the reason why your Ring video doorbell is offline, check your internet connection properly. Even if the Wi-Fi is connected and has good signal strength in your area, it is not necessary that an internet connection is available. Open a webpage or perform an internet speed test to make sure that you are connected to the internet at all times. Usually, the Ring video doorbell is installed outside your home on your main door. It is understandable if you don’t get your Wi-Fi coverage in that area. If you do not have a good Wi-Fi range, then you may have to consider moving your Wi-Fi router somewhere else. You can also go for a new Wi-Fi router if you’re not willing to move your Wi-Fi router due to some reason.
Insufficient power provided to the Ring video doorbell
This is another very common reason why your Ring video doorbell might be staying offline. Make sure that the status indicator LED glows when you turn on your Ring video doorbell device. In case the battery is out of juice, the status indicator LED will not flow, and the device will not turn on. You can use a set of rechargeable batteries to power the Ring video doorbell. If you are connecting your Ring video doorbell directly to the mains electrical power connection of your home, then you have to make sure you get the wiRing right, and if you are using any kind of a power converter between the power source and the Ring video doorbell, it should have proper electrical ratings that match both the supply system and the Ring video doorbell device.
Incorrect electrical connections
If you have decided not to use the batteries with a Ring video doorbell, you might have connected it directly to the AC mains by the power adapter. If you messed up during this step and made incorrect connections during the setup process, then the device will never come online. If you are not confident about the electrical connections that you made, you can contact a professional for or check the connections again and refer to the Ring video doorbell setup guide to ensure that nothing goes wrong this time. Electrical connections may seem simple to make, but it is recommended that you always perform search work in the presence of some experience personal and ensure their safety at all times.
Problem with Ring video doorbell application
If you are using the Ring video doorbell mobile application to configure your Ring video doorbell, you have to make sure that it has all the required permissions available on your phone. You have to also make sure that the Ring mobile application has access to the internet all the time. If you believe something is wrong with your mobile application, you can try to clear the cache and data of the app. You can also try reinstalling it from the Google Play Store for the Apple App store, depending on which Operating System your mobile device runs on.